Customer Testimonials

At Nelson Heat Pumps we take pride in the products we stock and the service we provide.
Here’s what actual customers have to say about us…

"We are delighted with our new central heating system. The design works really well and the installation team were friendly and helpful. It’s a joy to have a comfortable living environment. Thanks Garry for your work on the design & installation and please pass on the same to Mark and Leith. The three of you were a pleasure to have in our home and we appreciated your good humour and consideration in the chaos of a renovation. Andy and Carol "
- Ducted system installed in Oct 2020
"Good evening, I have just paid this invoice. Thank you so much for sending your outstanding service technicians. The unit is heating so much better and your staff were so friendly and knowledgeable. Thank you again for another great experience from your company. Cheers, Elena "
- 24th Sept 2020
"Thankyou , the tradies were excellent , very friendly and respectful . Thanks R "
- August 2019
"Hi Paula Invoice paid now. Many thanks to you and the team for the excellent service. You and Garry have been very helpful and flexible and the installation team was truly professional. Their quality of work was excellent and their attitude and approach to service was outstanding. Thanks again. Regards Al"
- August 2019
"Hi Garry and Paula We wish to thank you and your team for supplying and fitting the heat pump at our Little Kaiteriteri home. Please pass on our appreciation to Nick and West for their professional work during the installation process. Nick and West were very professional, friendly, courteous, clean and efficient- and were a pleasure to have around doing the installation. We cant praise them enough. Kind Regards Garry and Carmen Knowles"
- Gary and Carmen Knowles 4/12/2018
"Hi Paula and Garry Many thanks for a smooth and speedy transaction. I was very pleased with how quick and easy it was to get the quote for my heat pump , and how quickly it was installed. I had been meaning to drop you a line to say how impressed i was by the two young guys who did the installation. They were unfailingly polite and pleasant, and they left the site in perfect order. They are both a credit to your company. Kind Regards Gerry The Woods"
- Gerry The Woods 18/10/2018
"Hello Nelson Heat pump team, > > I am writing to thank you for your service and the installation of our new heat pump. > > Our house is so warm compared to what it was with our old heat pump. It doesn’t feel drafty, and we are finding that the entire house including all of the bedrooms are much more comfortable. Clothes on racks in the house are also drying much faster. > We keep it on a constant 19 degrees, compared to our last heat pump which we used at 22 degrees and still were wearing big sweatshirts. We have also had no extra spend on our power, even with a stronger unit. > > The service from the initial quote/inspection through to the installation was exceptional. I am so glad that we used your company and thank you for your patience with our purchase. > > Kind regards, > > Elena Pullen "
- Ellie May Studios 2/08/2018
" Ducted system Hi Paula Thanks for all. The guys did a really great job and were a pleasure to deal with. Happy to recommend you guys any time. K "
- Kelly Wilson 4th May 2018
"Sue and I are very happy with the Heat Pumps and the great service from Garry, Shane and Doug. Your team are fantastic, a pleasure to deal with. Please don’t hesitate to use us a referee if you need one. I have told one of our friends about you this morning, so hopefully he will call you with an order ! Best wishes, Ray. Cheers, Ray. "
- Ray and Sue: February 2018
"Hi Paula The boys did a great job-we were most impressed by their professionalism, friendliness,efficiency, skill and good humor! A credit to the company. Regards Gary"
- Boutique Motels 1st Feb 2018
"I'd like to thank your company for your efficient service. Doug arrived exactly on time, introducing himself and explaining exactly what they would be doing and that Steve would be there soon to assist him. He went through your health and safety procedure in case of an emergency and got me to sign the form. Before i headed out for the day he said the electrician would need to come to complete some work but that there would be someone here all the time, until i returned. The job was completed by late afternoon and everything was cleaned up, leaving no mess at all. Doug gave me a thorough run through on the use of the new heat pump, and the re-install downstairs has been great. Thanks again for the great service, and i'll definitly be recommending your company to friends. Debbie Frost"
- Debbie Frost 19/06/2017
"WOW! Awesome fast service!!! Less than an hour between my first contact and Nick being on my doorstep to service the heat pump. Thanks Nick and Paula Brilliant:) Katherine and Dean Batty"
- MAY 1ST 2017
"7th April 2017 We are writing to say a sincere Thank you for the friendly and practical help we were given by Paula on your reception when we rang to report difficulties in starting our Fujitsu heat pump this week. Our issue occured during a brief cold snap this week after the heat pump had been out of operation over the summer. Our heat pump was installed more than five years ago. Paula's suggestion of switching it off and on again stopped the flashing warning lights and started the machine normally. (We were unable to locate the on/off switch and used the mains switch instead). Thank you very much for the assistance it was greatly appreciated. David and Judy Mitchell."
- Mitchell. Mapua April 2017
"Just wanted to say that Nic and Steve are a credit to your company, very punctual/professional and polite. You and Garry have a companay that i will happily recommend in the future. Cheers Lawrie"
- Younger install 24/03/2017
"We had Garry Shane and the team install a full ducted heat pump system in 5 rooms and a lounge area in our modern home here in Golden Bay. They did an excellent job, the pre install advice was just what we needed, and the system itself is almost invisable apart from some very discrete vents in the rooms ceilings. The beauty of a ducted sysytem is that instead of having a large white hardware on the wall in one room, the unit is hidden in the roof space, and heats (or cools) every room in the house through the ceiling vents, all controlled from a small wall controller not much bigger than a light switch plate. The Nelson Heat Pump team were quick and very tidy, and had the whole large install done in just under 3 days. I would highly recommend the Nelson Heat Pump team, and we're very pleased with the unit and the professional service we received. Ken & Janet George Pohara, Golden Bay November 2016"
- Ken & Janet George Ducted System
"Hi we just want to say Thank you very much for the great job you did for us last week. The heat pump was relocated in the exact manner that we were after. The service was just exceptional. It is wonderful to find a business who do what they promise. We would highly recommend your business to anyone who needed your services"
- Trevor and Linda McCutcheon 31/03/2016
"The underfloor heating installed by Nelson Heat Pumps works very well and provides a warm, pleasant environment. We also had a modification  done that allows our hot water cylinder to be heated off the same inverter that operates the under floor heating. That works very efficiently and has resulted in a significant reduction to our electricity costs."
"In 2013 I was researching potential heating systems for a 6 unit townhouse development in Nelson. I had heard about hydronic underfloor heating but found there was a shortage of people who offered this expertise in Nelson. Nelson Heat Pumps had heaps of expertise with the heat pumps required to run the system and invested in acquiring the knowledge to lay  piping in the slab and commission the system. Garry and his team were always responsive and have stayed involved as required post installation. We now have 6 houses that are enjoying the warmth of hydronic heating this winter and reduced power bills in comparison with other heating alternatives."
"Nelson Heat Pumps   We would like to say as new comers to Nelson that we found the advice given to us by Garry from Nelson Heat Pumps was excellent and would recommend him and his firm. His attention to detail and overlooking the installation was great. The installers were really terrific and where they had to crawl to ( under floor vented system) to set system up had to be seen to be believed. We are very happy with the job and workmanship! Thanks Guys Karen and Derek Austin"
- Residential Ducted System Nov 2014
"Residential Installation Stoke Nelson 10/10/14  Thank you for the great install, The garden looks even better than it did before Helen Thawley"
- Helen Thawley
"To Garry and Paula Nelson Heating and Cooling. We ( old age pensioners) are most satisfied with the service and installation of our replacement heat pump. Garry was very particular in measuring our home and recommending the unit we required. Installation and quote both came on time and within budget. Our power usage is well below our previous bills and our home is far more comfortable. Thank you Nelson Heating and Cooling for a job well done Sincerely Nol and Val Williams"
- Nol and Val Williams 3/7/2014
"We are very happy to recommend the team at Nelson Heating and Cooling. We were new to the Mapua area and wanted to retro-fit a ducted heat pump system to the home we had purchased. When Garry & Glenn came to look at the job we could see that they knew their stuff. Even more importantly we were able to work with Garry and the other installers to find solutions to some of the issues that inevitably arise in retro-fitting a ducted system to an existing house. Most important of all the system specs & design work well and provide us with the warm house that we wanted. Thanks Garry, Peter and Doug for a job well done."
- Ross Christoffersen July 2014
"We employed Nelson Heating and Cooling to advise us on the best use of heating and cooling systems in our home, then currently under renovation. Nelson Heating and Cooling were very professional in their dealings with us, respected our busy schedules, had great product knowledge and back up support. They were on site when expected and always available for after service advice. We would have no hesitation in recommending them to provide a very professional and efficient service."
- Rob and Bronnie Pooley
"Nelson H&C have provided a very simple and economical solution to our commercial needs: a welcoming, clean and stable environment for our patients and products. The storage of medicines are audited by the Ministry of Health, and pharmacies are acutely aware of the need to have constancy of temperatures. We decided to go with a stand alone system as the alternative of buying into an expensive facility-wide system seemed over-priced, and unnecessary. I am glad to say this was a wise and economical choice, and I have appreciated the advice of Glenn and his team."
- Gary Chalmers, Collingwood St Pharmacy
"We have no hesitation in recommending Nelson Heating & Cooling for prompt efficient work and advice in relation to our heat pump installation. The work was carried out on time and to budget. The installers were tidy, efficient and professional."
- Anne & Brian Wilke
"We found Nelson Heating and Cooling very good to work with. They provided us with excellent advice on the size of unit and the placement of the six underfloor vents. The units went in while we were away for a few days. The system has worked flawlessly for the last two years and we make good use of the auto timers, etc. to turn the heating on before we get up in winter. Our power bills are lower now and we do not buy firewood either. We are very happy with the whole experience."
- Sherry & Warwick Bishop
"Thanks for replacing the damaged face of our heat pump. Much appreciated. Getting that unit bought and installed so quickly was quite brilliant. Well done."
- Tony Hinkley 2014
"Glenn and his team installed a large underfloor system about 18 months ago. We must have got good advice as it has worked without a hitch ever since just as promised. In fact it has exceeded our expectation by considerably reducing our overall power costs whilst providing a much improved heating comfort level. We thoroughly recommend their service."
- Peter & Carol Robins