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What our clients are saying

At Nelson Heat Pumps we take pride in the products we stock and the service we provide.
Here’s what actual customers have to say about us…

I had Simon install a heat pump into my massage room. He was very consciousness of working cleanly, removing his boots when having to walk through my home, locking gates as he came and went. Simon had two very curious and excited puppies supervising his work, and was careful to ensure no parts were left out to be eaten. His work was precise and efficient, and I would and have highly recommended you to friends, family and clients.

The fact that the unit is on brackets is awesome. Whoever did that deserves a medal and a bottle of wine. The rain water at our place doesn’t sink and informs a tiny lake under the heatpump. I could honestly hug the guy who put it on brackets. Huge thank you. The heatpump is safe and out of danger. What fantastic people to get that right.


Thank you so much for sending your outstanding service technicians. The unit is heating so much better and your staff were so friendly and knowledgeable. Thank you again for another great experience from your company.

Many thanks for a smooth and speedy transaction. I was very pleased with how quick and easy it was to get the quote for my heat pump , and how quickly it was installed. I had been meaning to drop you a line to say how impressed i was by the two young guys who did the installation. They were unfailingly polite and pleasant, and they left the site in perfect order. They are both a credit to your company.

I am writing to thank you for your service and the installation of our new heat pump. Our house is so warm compared to what it was with our old heat pump. It doesn’t feel drafty, and we are finding that the entire house including all of the bedrooms are much more comfortable. We have also had no extra spend on our power, even with a stronger unit. The service from the initial quote/inspection through to the installation was exceptional.

The boys did a great job-we were most impressed by their professionalism, friendliness,efficiency, skill and good humor! A credit to the company.

We have no hesitation in recommending Nelson Pumps for prompt efficient work and advice in relation to our heat pump installation. The work was carried out on time and to budget. The installers were tidy, efficient and professional.

Thanks for replacing the damaged face of our heat pump. Much appreciated. Getting that unit bought and installed so quickly was quite brilliant. Well done.

Hi we just want to say Thank you very much for the great job you did for us last week. The heat pump was relocated in the exact manner that we were after. The service was just exceptional. It is wonderful to find a business who do what they promise. We would highly recommend your business to anyone who needed your services.

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